Refund and Returns Policy

We’re committed to ensuring that you love your home décor pieces. However, if something isn’t quite right, our return and exchange process is designed to be simple and fair.

Eligibility for Returns & Exchanges:

In the rare event your product arrives damaged or defective, we’re happy to offer a hassle-free return or exchange.
Just let us know within 48 hours of receiving your order, and please share clear photos of any issues so we can assist you promptly.

Conditions for a Smooth Return or Exchange:

To keep things fair, we kindly ask that the item be returned in its original condition and packaging.
Please hold onto your proof of purchase (receipt, order number) and provide an unboxing video to help us process the request as quickly as possible.

Non-Returnable Items:

Custom-made or personalized items (such as custom canvas sizes or unique designs) are created just for you and cannot be returned or exchanged unless there’s a defect.
Items bought during special promotions or sales are also non-returnable.

Shipping Costs for Returns:

If you receive a damaged or faulty product, we will cover the return shipping costs—no worries there!
For returns due to other reasons (such as a change of mind), return shipping costs will be the customer’s responsibility.

Easy Exchange Process:

Once we receive your return, we’ll quickly inspect it and let you know the status of your exchange.
If approved, we’ll send out your replacement item within 5-10 business days, ensuring you get your new piece as soon as possible.

Cancellations:

Changed your mind? You can cancel your order within 24 hours for a return or exchange. Due to production timelines, cancellations after this period may not be accepted.